Zodiac Casino - Player’s account has been disabled.

Ich wollte den Gewinn auszahlen lassen. Das Casino verweigert die Auszahlung und hat mein Konto gesperrt. Ich bin verzweifelt und möchte das Casino verklagen....mir fehlt aber das Geld hierzu...

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player accumulates a substantial win?

Lastly, could you please confirm that the amount of €50,000 is correct?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.