Zodiac Casino - Player fears their winnings will not be paid out.

I have recently been spending a substantial amount at zodiac casino and have just recently found myself in a bit of luck but I am quite worried and concerned that my money will not be paid out to me I would really appreciate someone giving me aid in this process thanks.

Dear Dinny,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Are there any specific obstacles preventing your withdrawal from being processed?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• When was the last time you were in contact with casino support and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Dinny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.