A player from the Czech Republic claims that Mostbet and Zodiac, both belonging to the Casino rewards group, are operating without a license in his country. He demands a full refund of his deposits or he plans to involve the Czech Ministry of Finance. We explained the player that our forum did not deal with licensing and this complaint was rejected.
Zodiac Casino - Player demands refund due to license violation.
Amount: 150,000 Kč
Zodiac Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Good day
I recently had an experience with online casino Mostbet, which, like the other online casino Zodiac belonging to the Casino rewards group, does not have a license to operate in the Czech Republic and has violated the gambling law. For this reason, I am demanding that all deposits be returned on card ***4702.
If not, we will seek the help of the Czech Ministry of Finance and the penalty will not be minor.
****Casino did not perform any player verification
Please investigate my complaint!!! Thank you, Erik
Automatic translation:
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11 months ago
Dear picinacicina,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue.
Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you. I can only recommend you do better research next time and play only in the casinos licensed in the Czech Republic.
Please let me know if there is anything else I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards
Veronika
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11 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
