Zipang Casino - Player’s winnings were confiscated.

I played according to the terms and conditions using a bonus I received via email from Zipang Casino, but my winnings were confiscated.

I have emailed, but received no response, and my winnings were unilaterally confiscated. I would like to know the reason for this, so I request your cooperation.

Dear jgmpJj5856,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the link or the email with the bonus offer you took? Please send me also the email you received from the casino after your winnings were confiscated. My email address is veronika.l@casino.guru.

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

KYC is not accepted.

Thank you for your emails.

Do I understand correctly that your account was closed because of alleged duplicate accounts found by the casino?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

Could you please confirm if you used the welcome bonus mentioned in the email you sent me?

That's what the casino told me.

I have no recollection of the IP at all.

We will send you a welcome bonus history by email. Thank you.