The player from Germany had deposited €200 and won €2,045, which he believed to be real money winnings. However, the casino had confiscated his winnings and only returned his initial deposit, stating it was bonus money. We discovered that this was not the first time the player had lodged similar complaints. Past accusations from casinos included collusion and bonus abuse. After a thorough investigation that revealed connections between the player and other users, and consistent evidence from multiple casinos, we decided not to proceed with his case. The player then requested for his Casino.Guru account to be closed.
Zip Casino - Player’s winnings have been confiscated.
Amount: €2,045
Zip Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello dear team, I made a payment on Wednesday (deposit bonus 50%) with a deposit of 200€ and played it. With the 121€ I won 2045€, this was with my real money. I want to emphasize once again it was with my real money because I saw this in the cashier and because I bet 121€ out of 200€! The cashier system stated that I have a real money credit of 2045€, I wanted to cash this out and even initiated the withdrawal.!
Now, I received an email stating that my entire real money winnings had been confiscated and I only received back the 200€ that I had deposited.!
It's an absolute outrage to show real money credit in the cashier system, then allow me to initiate a withdrawal, and then confiscate it, accusing me that it is bonus money.
There's no game history because this casino does not show any game history and it cannot be viewed.
I am asking the Casino to present all the details and deal with the open problem accordingly, thank you
Please help me dear casino guru team.
Thank you
Automatic translation:
Public
Public
9 months ago
Dear thomash95,
Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.
However, it's important to note that this isn't the first complaint we've received from you regarding a similar issue. In the past, you've been accused by casinos of colluding with other players and engaging in bonus abuse. Due to this pattern, we regret to inform you that we will not be proceeding with your current case.
Our comprehensive investigation revealed connections between you and other users on our platform. Additionally, supporting evidence from multiple casinos has consistently shown that your complaints were unjustified.
We kindly request that you refrain from submitting further complaints related to these issues in the future. Our decision is based not only on the evidence from your previous cases but also on our internal investigation.
While we are here to assist users who have been falsely accused by casinos and had their winnings unjustly confiscated, we do not believe your case falls under this category at this time.
We wish you the best of luck and strongly advise you to avoid any prohibited actions in casinos, as Casino.Guru will not be able to assist you further for the time being.
Best regards,
Petronela
