A player from Germany was able to register and make deposits at a casino that supposedly doesn't accept German players. Now, she wants her deposits refunded. The complaint was rejected as the player had zero balance when the casino account got closed therefor there is nothing to refund.
Zip Casino - Player demands refund after prohibited registration.
Amount: €130
Zip Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, as it is stated from Casinoguru and Askgambler that German players are not accepted and I was able to register and to make deposits, I would like a refund of my deposits.
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1 year ago
Hello yasin61,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zip Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you register to the casino and how much did you deposit there? How much is your current casino balance? Did you contact the casino in order to get a refund of your deposit?
I've tried to access the casino website with a German VPN and the site restricted my access to it so could you please clarify how could you get there? Did you use a VPN of some kind?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, the registration was on 08/12/2023. I was also sent an email with the welcome offer before I even knew the casino. I deposited 130 euros in total. My current casino balance is 0.05 euros, but I was still able to log in this morning, as usual via your link or when I entered zipcasino into Google. This morning I wanted to look at my transactions, the casino intentionally only let me select one day period in the search window so they thought I wasn't seeing my transactions. However a few days ago I took a screenshot of all my deposits😉 So and now a few hours later the casino completely blocked my account, I stress the casino. I've spoken to the casino about a refund but they don't want to give a refund. That's why I need your help and it can't be possible to give a rating of 8.0. Thank you
Please cover my private things like email or name
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1 year ago
Hier noch die Antwort vom Chat heute, warum sie meinen Account geschlossen haben:Danny01:52:20 pm Alright, indeed your ZipCasino account is closed, I notified the team about the issue, and we are waiting for a response. We will return with an answer as soon as we have one ..name.., but for now what it seems like is your account was closed for playing from a restricted country.
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1 year ago
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On top of that, I was always able to access the website without a VPN
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1 year ago
Hello yasin61,
Do I understand it correctly that you used all your casino balance which is currently zero and you wish to refund your deposits? If that's the case than unfortunately there is nothing anybody could do. Once you play away your balance you can't just request a refund as if it's lost then it's lost. If you would have remaining balance there and the casino would refuse to process your withdrawal due your location, we would be able to help but refunding the deposits is not an option.
Is there anything else we could assist you with?
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1 year ago
Translation
It's starting to disgust me how they work hand in hand with the casino. The casino even intentionally sends emails to German players who are not allowed to play there. And most certainly, the casino would have denied me a withdrawal that exceeded my deposits. They used to help, but now they talk to the casino behind the scenes so as not to pay out. See the chat where support says they blocked my account because I'm from a restricted country. Why was I allowed to register and deposit? Why do you stand by these machinations. As said, they work hand in hand with the casino
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1 year ago
Hello yasin61,
As already explained, if you would have contact the casino right away after your deposit still being there on your account, we would be able to assist you in retrieving your balance. But you can't just lose the money and ask for a refund, everybody would do that without ever losing money.
Please be sure to contact the casino or us as soon as possible and do not touch the balance in any way, and of course please read the terms and conditions as you agree to them when you register.
The complaint will be now closed for the above mentioned reasons.
