Zino Casino - Player complains that he didn’t receive a bonus.

Hello. Registered with zinocasino.com passed level 4 verification. Didn't receive a bonus. Verification went quickly. But the bonus was not credited. The support does not respond to the mail ... The screen is attached.

Dear Vudiaudi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any bonuses from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello! I sent 3 letters by mail after completing all 4 verification steps. I didn’t receive an answer (sent screenshots) I tried to write in live chat, but there are never any operators. I registered in this casino in 2023, didn’t make a deposit and never created an account before.

Thank you, Vudiaudi, for your reply and forwarded communication. Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Vudiaudi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.