The player from Germany has requested a withdrawal via ecoPayz ten days ago. Unfortunately, the payment is still pending. Player’s complaint has been resolved successfully.
ZigZag777 Casino - Player’s withdrawal has been delayed.
Amount: €1,040
ZigZag777 Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
verified for more than 3 months
payout since 18.2. pending
Winning was with real money bonus was non sticky I canceled the bonus and paid out real money and didn't violate any bonus conditions
live chat always says the same be patient blah blah I'm used to it from the casino or the casino group you only pay out when you open a case. the last time I had to wait 6 weeks for my win until you paid out
since then i haven't even started the live chat, the same thing always comes up and nothing happens
the only thing that helps is to open a case, which I do with this
Automatic translation:
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3 years ago
Dear fowi30,
Thank you very much for submitting your complaint. I’m sorry to hear about another delayed withdrawal. The last time you have submitted a complaint https://casino.guru/zigzag777-casino-player-s-withdrawal-has-been-delayed-1 regarding a similar issue, the payment took 3,5 weeks to reach your account.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. I will set the timer for additional 7 days and if there’s no development by next Monday, we will intervene.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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3 years ago
Dear fowi30,
I sent your request to the finance department. We are sorry for the delay.
Best Regards,
ZigZag777.
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3 years ago
Dear fowi30,
The first withdrawal request has been processed by the finance department.
Best regards,
ZigZag777.
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3 years ago
Thank you very much, fowi30, for the update. Could you please advise how much was sent and how much is still pending?
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3 years ago
Translation
500 paid out
500 outstanding
40 outstanding
Automatic translation:
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3 years ago
I fully understand your frustration, fowi30. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Dear fowi30,
The next withdrawal request has been processed by the finance department.
Best Regards,
ZigZag777.
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, fowi30, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
