The player from Germany is experiencing difficulties receiving his winnings for more than two weeks.
ZigZag777 Casino - Player’s withdrawal has been delayed.
Amount: €2,298
ZigZag777 Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello,
I have been waiting for a payment of € 400 at Zigzag777 since September 16. My total credit with Zigzag777 is approx. 2300 €. I have already asked several times in live chat where my money is going and I was always told that I don't have to worry and that the finance department processes disbursement requests in sequence. I'm slowly getting serious worries about not getting my money. My account has also been fully verified since September 16. I received no answer to several email inquiries to the finance department.
Of course, I can provide proof of all the facts mentioned.
I am relying on the help of this website as I see no other solution.
Many Thanks
Automatic translation:
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3 years ago
Dear Vincent Pablo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what payment method you have opted for? Have you received any funds in the past or this were your first withdrawal request?
Do I understand it correctly that your withdrawal is still pending inside your account without being processed?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela,
I deposited via Ecopayz and I also created the withdrawal request via Ecopayz. I was once told in live chat that I should make a minimum deposit by credit card in order to be able to withdraw the money by credit card. I tried that too, but with 3 different credit cards I always got an error message. It wasn't because of the credit cards as I used these cards to deposit with bookmakers 5 minutes later.
A few months ago I deposited money with Zigzag777 and won a small amount (I think it was around € 35 at the time). With this payout, Ecopayz didn't seem to work properly either and then the money from Zigzag777 was sent to me manually via ecopayz.
And yes, exactly my payout has been "pending" since September 16, 2020 and according to live chat it will be taken care of soon. Which was almost 3 weeks ago.
Thanks for your support
Edited
Automatic translation:
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3 years ago
Thank you very much, Vincent Pablo, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Vincent.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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3 years ago
Dear Vincent Pablo,
Today we processed a request for withdrawal funds. Thank you for waiting.
Best Regards,
ZigZag777.
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3 years ago
Translation
Hello,
I can confirm that I have received the first € 400. I would like to leave this case open until the rest has also been paid out. I've just made a new request.
Many Thanks
Edited
Automatic translation:
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3 years ago
Hello Vincent.
Glat to hear about that. I am extending the timer by 7 days. Please, let us know when you receive the rest.
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3 years ago
Translation
Hello,
so far I have not received any further payments.
regards
Hagen
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Automatic translation:
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3 years ago
Dear Vincent Pablo,
Your next request will be processed as soon as possible.
Best Regards,
ZigZag777.
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3 years ago
Dear Vincent Pablo,
Today we processed your last withdrawal request.
Best Regards,
ZigZag777.
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3 years ago
Translation
Ok Thank you I have received the € 500 and will submit the next withdrawal request immediately.
Thank you
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Automatic translation:
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3 years ago
Translation
Hello,
my withdrawal request is still open. Please take care of that.
Many Thanks
Edited
Automatic translation:
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3 years ago
Translation
Hello,
I am still waiting for the further withdrawals of my balance.
Please take care of it as soon as possible.
regards
Hagen
Edited
Automatic translation:
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3 years ago
Dear Vincent,
We're doing our best to process requests as soon as possible.
Best Regards,
ZigZag777.
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3 years ago
Dear Vincent,
All of your withdrawal requests have been processed today. Please check your Ecopayz account.
Best Regards,
ZigZag777.
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3 years ago
Translation
Hello,
Yes, I can finalize the payout that was open at this point in time. However, I now have another open payout for 2 days, which has not yet been executed and is still open.
****
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
I am convinced that you will get it very soon. I am extending the timer by 7 days. Please, inform us when you receive the withdrawal.
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3 years ago
Dear Vincent Pablo,
The Finance Department processed your next withdrawal request yesterday.
Best Regards,
ZigZag777.
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3 years ago
Translation
Hello,
I have received the payment and created the last withdrawal request.
Hagen
Edited
Automatic translation:
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3 years ago
Dear Vincent.
Please, inform us when you receive the last withdrawal. I am extending the timer by 7 days.
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3 years ago
Dear Vincent Pablo,
The finance department have been processed all your withdrawal requests. Thank you for Waiting.
Best Regards,
ZigZag777.
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