The player from Germany is experiencing difficulties receiving his winnings for more than two weeks.
Hello,
I have been waiting for a payment of € 400 at Zigzag777 since September 16. My total credit with Zigzag777 is approx. 2300 €. I have already asked several times in live chat where my money is going and I was always told that I don't have to worry and that the finance department processes disbursement requests in sequence. I'm slowly getting serious worries about not getting my money. My account has also been fully verified since September 16. I received no answer to several email inquiries to the finance department.
Of course, I can provide proof of all the facts mentioned.
I am relying on the help of this website as I see no other solution.
Many Thanks
Hallo,
ich warte seit dem 16.09 auf eine Auszahlung in Höhe von 400€ bei Zigzag777. Mein gesamtes Guthaben beträgt bei Zigzag777 ca. 2300€. Ich habe schon mehrfach im livechat nachgefragt wo mein Geld bleibt und mir wurde immer gesagt, dass ich mir keine sorge machen müsste und die Finanzabteilung Auszahlungsanfragen in Reihenfolge abarbeitet. So langsam mache ich mir ernste Sorgen mein Geld nicht zu bekommen. Mein Konto ist zudem seit dem 16.09 vollständig verifziert. Auf mehrer Anfragen per Email an die finanzabteilung erhielt ich keine Antwort.
Selbstverständlich kann ich einen Nachweis aller benannten Tatsachen liefern.
Ich bin auf die Hilfe dieser Website angewiesen, da ich keine andere Lösung mehr sehe.
Vielen Dank
Dear Vincent Pablo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what payment method you have opted for? Have you received any funds in the past or this were your first withdrawal request?
Do I understand it correctly that your withdrawal is still pending inside your account without being processed?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Dear Vincent Pablo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what payment method you have opted for? Have you received any funds in the past or this were your first withdrawal request?
Do I understand it correctly that your withdrawal is still pending inside your account without being processed?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Hello Petronela,
I deposited via Ecopayz and I also created the withdrawal request via Ecopayz. I was once told in live chat that I should make a minimum deposit by credit card in order to be able to withdraw the money by credit card. I tried that too, but with 3 different credit cards I always got an error message. It wasn't because of the credit cards as I used these cards to deposit with bookmakers 5 minutes later.
A few months ago I deposited money with Zigzag777 and won a small amount (I think it was around € 35 at the time). With this payout, Ecopayz didn't seem to work properly either and then the money from Zigzag777 was sent to me manually via ecopayz.
And yes, exactly my payout has been "pending" since September 16, 2020 and according to live chat it will be taken care of soon. Which was almost 3 weeks ago.
Thanks for your support
Hallo Petronela,
ich habe per Ecopayz eingezahlt und die Auszahlungsanfrage habe ich ebenfalls per Ecopayz erstellt. Mir wurde im Livechat auch einmal gesagt, dass ich per Kreditkarte eine Mindesteinzahlung machen sollte um das Geld per Kreditkarte auszahlen zu können. Das habe ich auch versucht allerdings erhielte ich mit 3 verschiedenen Kreditkarten immer eine Fehlermeldung. An den Kreditkarten lag es nicht, da ich 5 Minuten später mit diesen Karten bei Buchmachern eingezahlt habe.
Ich habe vor einigen Monaten schonmal bei Zigzag777 Geld eingezahlt und einen kleinen Betrag gewonnen (ich glaube es waren damals um die 35€) Bei dieser Auszahlung schien Ecopayz auch nicht einwandfrei zu funktionieren und daraufhin wurde mir das Geld von Zigzag777 manuell per ecopayz geschickt.
Und ja genau meine Auszahlung steht seit dem 16.09.2020 als "pending" und laut Livechat wird sich bald darum gekümmert. Was jetzt aber schon knapp 3 Wochen her ist.
Vielen Dank für Ihre Unterstützung
Thank you very much, Vincent Pablo, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Vincent Pablo, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Vincent.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
Hello Vincent.
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
Dear Vincent Pablo,
Today we processed a request for withdrawal funds. Thank you for waiting.
Best Regards,
ZigZag777.
Dear Vincent Pablo,
Today we processed a request for withdrawal funds. Thank you for waiting.
Best Regards,
ZigZag777.
Hello,
I can confirm that I have received the first € 400. I would like to leave this case open until the rest has also been paid out. I've just made a new request.
Many Thanks
Hallo,
ich kann bestätigen, dass ich die ersten 400€ erhalten habe. Ich würde dien fall gerne offen lassen bis der Rest ebenfalls ausgezahlt wurde. Ich habe soeben eine neue Anfrage gestellt.
Vielen Dank
Hello Vincent.
Glat to hear about that. I am extending the timer by 7 days. Please, let us know when you receive the rest.
Hello Vincent.
Glat to hear about that. I am extending the timer by 7 days. Please, let us know when you receive the rest.
Dear Vincent Pablo,
Your next request will be processed as soon as possible.
Best Regards,
ZigZag777.
Dear Vincent Pablo,
Your next request will be processed as soon as possible.
Best Regards,
ZigZag777.
Dear Vincent Pablo,
Today we processed your last withdrawal request.
Best Regards,
ZigZag777.
Dear Vincent Pablo,
Today we processed your last withdrawal request.
Best Regards,
ZigZag777.
Dear Vincent,
We're doing our best to process requests as soon as possible.
Best Regards,
ZigZag777.
Dear Vincent,
We're doing our best to process requests as soon as possible.
Best Regards,
ZigZag777.
Dear Vincent,
All of your withdrawal requests have been processed today. Please check your Ecopayz account.
Best Regards,
ZigZag777.
Dear Vincent,
All of your withdrawal requests have been processed today. Please check your Ecopayz account.
Best Regards,
ZigZag777.
Dear Vincent.
Please, could you confirm the casino statement?
Dear Vincent.
Please, could you confirm the casino statement?
Hello,
Yes, I can finalize the payout that was open at this point in time. However, I now have another open payout for 2 days, which has not yet been executed and is still open.
****
Hallo,
Ja kann ich die zu diesem Zeitpunkt offenen Auszahlung wurde abgeschlossen. Allerdings habe ich mittlerweile erneut eine offenen Auszahlung seit 2 Tagen, welche noch nicht ausgeführt worden ist und noch offen ist.
****
I am convinced that you will get it very soon. I am extending the timer by 7 days. Please, inform us when you receive the withdrawal.
I am convinced that you will get it very soon. I am extending the timer by 7 days. Please, inform us when you receive the withdrawal.
Dear Vincent Pablo,
The Finance Department processed your next withdrawal request yesterday.
Best Regards,
ZigZag777.
Dear Vincent Pablo,
The Finance Department processed your next withdrawal request yesterday.
Best Regards,
ZigZag777.
Dear Vincent.
Please, inform us when you receive the last withdrawal. I am extending the timer by 7 days.
Dear Vincent.
Please, inform us when you receive the last withdrawal. I am extending the timer by 7 days.
Dear Vincent Pablo,
The finance department have been processed all your withdrawal requests. Thank you for Waiting.
Best Regards,
ZigZag777.
Dear Vincent Pablo,
The finance department have been processed all your withdrawal requests. Thank you for Waiting.
Best Regards,
ZigZag777.
Dear Vincent.
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.
Best regards, Jozef
Casino.Guru
Dear Vincent.
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.
Best regards, Jozef
Casino.Guru
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