ZigZag777 Casino - Player’s refund has been delayed.

zigzag777 (and sister casinos) and sister casinos promes me to refunds my deposit money. (Look screenshots) I used my Neteller account and closed it short after deposits to zigzag777 and send all my documents, also my documents for directly payments to my bank account.. I am not getting a email back anymore and I am still waiting on my money. I hope this will help to get a response from the casinos.

kind regards,

Jg

Dear JG1992lv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please clarify why you have requested a refund? Have you played any of your deposited funds, or they are still untouched inside your account? Was your account successfully verified already?

Lastly, I would like to ask you to submit new complaints about each casino as we strictly keep one thread per casino and advise how much is the disputed amount in this specific case.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Because off gambling issues and casinos broke term off conditions (People from NL are not allowed). They confirm they want to pay me back but after a fue weeks they don't react anymore. Last contact was as 20 July.

I have nothing negative about the casino to say but they don't react anymore.. so I

Decided to make a complain (not in the negative way)..

My account was not successfully verified but I send all the documents they needed. Money is € 1.100,00

Please forward any relevant communication to petronela.k@casino.guru.

Dear JG1992lv, previously we have informed you that we expect a response from the processing company.

Recently the processing company confirmed that refunds to Neosurf are not supported.

Please inform us if you have a crypto wallet to withdraw the funds.

Best Regards,

ZigZag777.

I don't have a crypto wallet, i only have my bankaccount and Neteller. I send you the documents 3 weeks ago but i will send i right now agian. @petronela.k@casino.guru i will put you in the cc. I call the topic: "Refund JG1992LV refund complain casino.guru"

Thinks for your reaction ZigZag777 casino! I appreciate this

Hello Zigzag777, Can you confirm that you receive my email? I didn't hear anything from the support email.

Thank you very much, JG1992lv, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear JG1992lv,

Your documents have been received, we will issue a refund to the neteller as soon as possible.

Best Regards,

ZigZag777.

Hello,

I'm Nick and I'll be assisting you from now on in your issue.

Thank you ZigZag Casino for joining us. Dear JG1992lv, please let us know if the refund arrives.

Dear JG1992lv,

At the moment, the finance department is unable to withdraw money to Neteller, we ask you to create a crypto-wallet to resolve this situation as soon as possible.

You can use: BTC,USDT,LTC,ETH.

Best Regards,

ZigZag777.

Hello, i don't understand. you have all my documents but i don't have a crypto-wallet. what documents do you need to send it to my backaccount?

Dear JG1992lv,

In case you would like to withdrawal your money as fast as possible you have to create a crypto wallet and send them the wallet address. It is a common procedure in many casinos to offer an alternate withdrawal method if there is an issue with a different one. It is now up to you wheather you want to receive your money faster or not.

Please let us know about your decision.

What is a fast and easy crypto wallet?

Dear JG1992lv,

I would say almost every crypto wallet is safe. However, it really depends on your country which one is the best or which one has to lowest fees when you will try to withdraw it to your bank account. I can only recommend you to ask someone you know is dealing with crypto in your country or probably if the casino has some kind of closer information regarding which wallet is the best for a player from Netherlands.

I really don't want to recommend you something I have no information about.

Hello, i on it. I let you know when my Crypto wallet is ready

Hello ZigZag777 and sister casino's. I have a crypto wallet, do you need the Wallet adres?? I dont know how it works. Can you send me otherwise a email?? kind regards

Dear JG1992lv,

Please send your crypro-wallet address.

Best Regards,

ZigZag777.

I will send you right now!🙂

I send the email. Can you let me know when the witdraw is done?

Dear JG1992lv,

Thank you! I'll send it to the finance department.

Best Regards,

ZigZag777.

Can you replay on my email if that is possible?

Dear JG1992lv,

I guess in this case we only have to wait until the finacial deparment process your withdrawal as crypto payments should be instant. Please let me know if the money would arrive to your wallet, until then we will prolong the timer by 7 days.

Hello Zigzag777 and sister casinos,

I didn't get a email jet our a deposit on my crypro-wallet. Can you tell my how many days it will take?

Jg

Dear ZigZag Casino, could you please specify it how long should it take before the player receives his payment?

Dear Nikolas,

I will clarify this information with the finance department.

Best Regards,

ZigZag777.

Will be waiting for your answer to provide us some specific date or details. Until then the time will be set to the casino.

Yes, we will wait🙂!

Dear Nick,

We will make the payment this week.

Best Regards,

ZigZag777.

Dear FlyingDutchman83,

The withdrawal request at ZigZag777 has been processed. Other projects do not relate to this complaint. We ask you to close it.

Best Regards,

ZigZag777.

Hello,

You send me the money. But, when do the other sister casino's send me the money? The complaint is not done, they don't answer my emails or anything.

Dear FlyingDutchman83,

What letter are you talking about? You have been given an answer that the money will be refunded.

The Finance department is aware of your requests and they will be processed as soon as possible.

Best Regards,

ZigZag777.

Oké, i send all the casino's emails but after a period they don't react anymore.

I want to ask Casino.Guru to wait until all the sister casinos paid

Dear FlyingDutchman83,

If you are communicating with an official representative here, why should the finance department respond to your letter? You have sent payment systems that are not suitable for a refund. I have informed you about this.

Best Regards,

ZigZag777.

Oké you are right! But if the finance department will pay for your sister casino's within the next days the problem is "solved" right? I want to ask Nick to give this complaints to be "solved" after the sistercasino's paid.

Dear FlyingDutchman83,

Could you please confirm that the money from ZigZag777 Casino arrived? Unfortunately, we can't wait until the money from a different casino would arrive as per our rule 1 complaint = 1 casino. In case ZigZag paid you out but you are still waiting for money from a different casino, I would like to ask you to write a new complaint directly on that casino. Looking forward to your answer regarding the payment from ZigZag Casino.

Hello Nick, yes I have.

If I need to write a new complaint, I will have to wait for 1 year to get my money back. But if ZigZag777 can confirm that the financial department is willing to pay that is also good, I hope they do it also.

Otherwise I need to make complaint after complaint.. and that is not necessary in my opinion.

Dear FlyingDutchman83,

Unfortunately we can't deal with other casino's complaint in this one - it's our policy. I can understand that it might take longer to write a new one but we will consider this complaint as resolved as you received your money from ZigZag777. Feel free to submit a new on on the other casino.

Best regards,

Nick

Casino.guru

Dear Nick,

Earlier, we indicated that the refund was made. Thank you for your patience.

Best Regards,

ZigZag777.

Based on the above metioned reason, we will be now closing the complaint as resolved as ZigZag777 Casino paid out the player. Other issues related to a different casino will be dealt with in different complaint.

Best regards,

Nick

Casino.guru