The player from Norway had been waiting for a withdrawal requested two weeks prior from Zeuswin. Although he had received some funds, the main withdrawal dated 17.08. remained unprocessed, with the casino citing technical errors, which the player doubted. The player confirmed passing KYC and that the status of the withdrawal was pending. The issue was resolved as the player successfully received the withdrawal, and the complaint was marked as 'resolved' by us.
ZeusWin Casino - Player's withdrawal is delayed.
Amount: €500
ZeusWin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
ZeusWin Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Zeuswin has sent me some withdrawal, but not the withdrawal I sent out 17.08. they talk about technical errors and stuff, but I dont believe them.
So I hope this make Zeuswin takes thing seriously..
Public
Public
3 months ago
Dear akselrosenvinge123,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Do I understand correctly that you already made successful withdrawals from ZeusWin Casino before?
Have you passed the full KYC verification?
What is the status of your most recent withdrawal request? Is it pending, has it been processed, or has it been canceled by the casino?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 months ago
- I Have passed KYC
- "pending" is the status
- without bonus
- made succesful withdrawals before yes.
Public
Public
3 months ago
Dear akselrosenvinge123,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
