The player from India had completed his KYC verification but was unable to withdraw his funds from ZeusGlory Casino as all his money had been deducted. He believed the site was fraudulent. However, upon review of the case, we found that the casino had provided evidence of the player cheating in the Macludo game and abusing the bonus. As a result, the player's complaint had been rejected.
ZeusGlory Casino - Player's withdrawal is not processed.
Amount: 96 ₮
ZeusGlory Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
ZeusGlory Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
This is fake site not give my withdrawal
Cc says only play games not give you withdraw my all money deducted plz help
Public
Public
9 months ago
Dear Vicky67ka,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with ZeusGlory Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that you passed the full KYC verification?
Do I understand correctly that the casino confiscated your whole balance? Did you receive any explanation about it from the casino?
Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
Yes I completed my kyc verification and this casino deduct my all money , she says not give give you withdraw
Public
Public
9 months ago
Dear Vicky67ka,
the casino representative got in touch immediately after you submitted this complaint and provided us with evidence that you cheated in the Macludo game with another casino user, and abused the bonus.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
