The player from the Netherlands had deposited 25 euros into her account but had not received the funds. After she had contacted support and provided proof of payment, the casino's website went offline, leaving her unable to access her account or seek further assistance. Upon her complaint, we had advised her to contact her payment provider and had initiated contact with the casino. After the casino website came back online, the casino confirmed that the deposit had been credited to her account. The player had confirmed the resolution of her issue, and we marked the complaint as resolved.
ZeusGlory Casino - Player’s deposit is not credited to the account.
Amount: €25
ZeusGlory Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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3 weeks ago
Yesterday I made a deposit on my account of 25 euros and I did not receive the money on my account.
Because of that, I contacted support via chat and I also sent proof of payment. The support agent just said "give me a few minutes to check this for you" Directly after that, the website went down, and now I can't get on the website anymore. It is completely offline. I also cannot reach support in any way. I have no idea what happened and or if I even did wrong either.
Could you please clarify what the issue is? Also, can I get my deposit back? In this email, I also send you the proof of deposit as an attachment.
Thank you in advance
Kind regards,
K. H.
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3 weeks ago
Dear Pumba2022,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated.
Currently, we are also unable to reach the casino website. We're in contact with the casino representatives to check what happened. I'll keep you informed.
Thank you very much for your understanding.
Best regards,
Veronika
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3 weeks ago
Thank you for your quick response.
I reached out to my payment provider and they informed me that the deposit has been processed successfully.
The only thing is that I can't reach the casino to get more information. To me it seems like the website is down, I also don't have any contact information from them either.
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3 weeks ago
Dear Pumba2022,
We're pleased to inform you that the casino website is now up and running again. Additionally, the casino representative has informed us that the deposit has been credited to your casino account. Could you please verify this?
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3 weeks ago
Yes I confirm the website works on my side and I received the deposit! Thank you so much!
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3 weeks ago
Dear Pumba2022,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
