ZetCasino - Player's deposit has not been acknowledged by the casino.

I made a deposit via upi method as shown in the casino deposit list... Via the channel shown by them... Of rs 50000 at 11:34 pm 5th of july 23 and then again lne more time on 8th of july at 1:10 am... Both times my transaction happeened... Money got cut from my account.... But was not updated in my casino account... Immideately informed the casino live chat team.... And sent the proof of transaction stright away.... But they said the finance depairtment will look in this ans we will uodate u and they will send a mail to you... But no finance department contacted... A singke time.. Infact i gave them numerous reminders and numerous mails... Asking for the amount to be uodated... And gave proof each time.. But neither they are able to provide a time line.... When the issue will be resolved... And i am sencing nor even tring to acknowledge the recipt of the amount.... As rhey are themaelves using it... And i am sencing a fraud here... I wld like askgamblers to get into this and ask casino from there side.. And help rwsolve this issue... As my rs one lacs are stuck with zetcasino... And rhose people are simply denying the fact and even not doing anything for that... If they fail to even do so with you... I request u to balcklist this casino immidiately.... So no other peraon like me becomes a victim to them.... And loose its money... Thanku

Dear jdus333, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear jdus333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.