The player from Italy is struggling to access the casino from his country. The player confirmed the issue was resolved and withdrawal received.
ZetCasino - Player’s access to the casino is being denied.
Amount: €1,800
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
The casino site is not responding. From error or divert to another casino. I am waiting for a withdrawal but the problem for now is that it is not possible to log into the casino. As if it had disappeared from the web.
Automatic translation:
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3 years ago
Dear braluc07,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried to access the casino with an Italian VPN, and I wasn’t successful, however, it worked with other countries. Would you be so kind and confirm, you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account, or during playing? When exactly did you create the account? Please, also confirm you used the correct information about your country when creating the account.
Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hi Kristina. I didn't use any VPN to access the site. I have been registered since April 2020 and I have never had problems with access or payments. So you tell me that the problem affects all of Italy? And what is it possible to access with a foreign VPN?
Thank you.
Edited
Automatic translation:
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3 years ago
Translation
Hi Kristina. The problem seems to have solved itself. It is now possible to access the site again. My account is functional and my withdrawal reservations are present and still within the expected delivery times. I keep track of it and update you if it stays stable. Thank you
in the meantime for prompt support
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3 years ago
Thank you for your reply and update, braluc07. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
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3 years ago
Dear braluc07,
Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hi Kristina. Forgive the wait. Everything went smoothly and I received all payments on time. Thank you for your support.
Good day
Automatic translation:
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3 years ago
Awesome news, braluc07! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
