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The casino site is not responding. From error or divert to another casino. I am waiting for a withdrawal but the problem for now is that it is not possible to log into the casino. As if it had disappeared from the web.

Il sito del casino non risponde. Da errore oppure dirotta su altro casino. Sto aspettando un prelievo ma il problema per ora è che non è possibile accedere al casino. Come se fosse sparito dal web.

Dear braluc07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tried to access the casino with an Italian VPN, and I wasn’t successful, however, it worked with other countries. Would you be so kind and confirm, you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account, or during playing? When exactly did you create the account? Please, also confirm you used the correct information about your country when creating the account.

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina. I didn't use any VPN to access the site. I have been registered since April 2020 and I have never had problems with access or payments. So you tell me that the problem affects all of Italy? And what is it possible to access with a foreign VPN?

Thank you.

Ciao Kristina. Non ho utilizzato nessuna VPN per accedere al sito. Sono iscritto da Aprile 2020 e non ho mai a uto problemi di accesso ne di pagamenti. Mi dici quindi che il problema riguarda tutta l'Italia? E che con una VPN straniera e' possibile accedere?

Grazie.

Hi Kristina. The problem seems to have solved itself. It is now possible to access the site again. My account is functional and my withdrawal reservations are present and still within the expected delivery times. I keep track of it and update you if it stays stable. Thank you

in the meantime for prompt support

Ciao Kristina. Il problema sembra essersi risolto da solo. E' ora di nuovo possibile accedere al sito. Il mio account è funzionante e le mie prenotazioni di prelievo sono presenti e sono ancora nei tempi previsti di erogazione. Tengo monitorata la cosa e ti aggiorno se resta stabile. Grazie

intanto per il pronto supporto

Thank you for your reply and update, braluc07. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Dear braluc07,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hi Kristina. Forgive the wait. Everything went smoothly and I received all payments on time. Thank you for your support.

Good day

Ciao Kristina. Perdona l'attesa. Tutto e' andato correttamente e ho ricevuto tutti i pagamenti nei tempi corretti. Grazie per il tuo supporto.

Buona giornata

Awesome news, braluc07! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.