The player from Brazil raises concerns about game fairness in the casino.
ZetCasino - Player accuses casino of being rigged.
Amount: 150 R$
ZetCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
ZetCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
1d 14h 30m 33s
Case summary
6 days ago
Public
Public
1 week ago
Translation
A fraudulent casino, all the games are rigged by this casino, it's clear to see the manipulation both in the spins and in the bonuses that appear in the scatters. I wasted my money at this casino, and I'm surprised it has such a high rating with so many complaints about the same issue. I believe these ratings should be reviewed so that we players don't fall for these scams. Anyway, I will never bet on any casino from this site again, I've lost trust in you.
Automatic translation:
Public
Public
6 days ago
Dear Jozanctba,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Casino Guru is examining the case
