ZenCasino - The player's unable to withdraw.

good morning. I paid 2,000 euros and won a total of 4,000 euros. when I withdrew 2000 euros (maximum daily limit) they told me that my bets are checked and that they will let me know. my account is currently open but i cannot withdraw. I point out that on this site I have been playing for 2 months and I have also lost

Dear disaenrico,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ZenCasino.

Allow me to ask you a few more question before we would move forward.

When exactly did they block your withdrawal? When was the last time you received any payment from the casino? Since when is your account fully verified? Did you play with any bonus money?

Looking forward to hearing from you.

Best regards,

Nick

Good morning and thanks for your kind reply.

The last withdrawal was canceled today March 23, 2022.

I received a payment of 2000 euros on March 21st but in reality it was the sum I had deposited.

i didn't play bonus money and the account was verified and also the cards i used for the deposit.

In this regard, I must point out that in November 2021 my withdrawals were blocked for a win of 10,000 euros which I then played and lost. I later deposited and never won.

Now after this win they check me .. I'm frustrated and disappointed.

Please help me. I need that amount

Hello disaenrico,

And since when are you not able to withdraw? Please note that if it's less then a week I would only recommend to wait. Casino might just do a random check and it takes a while.

Regards,

Nick

ok i waiting one week. thank you

Hello. I wanted to warn you that the check has closed and that they started paying me. I have 3 withdrawals to make. I will keep you updated when the payment is complete. Thank you

Hello disaenrico,

I'm glad to hear that. Will be waiting for your confirmation of withdrawals.

Regards,

Nick

Dear disaenrico,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.