ZenCasino Review

After a detailed look at ZenCasino, our casino review team has the full picture. We used our casino review process to look at what it does well and what it could do better. Putting the casino through its paces, our team reviewed its Terms and Conditions, licenses, player complaints, support, and limits. This gave them what they needed to work out if this casino is safe and fair, one to avoid, or falling between the two.

Drawing on our team's research, we have worked out the casino's Safety Index. This score gives a clear picture of how safe and fair the casino is. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. ZenCasino scored an Above average Safety Index of 7.4, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Continue reading our ZenCasino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of ZenCasino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of ZenCasino, we have looked closely into the Terms and Conditions of ZenCasino and reviewed them. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based upon our estimates and collected information, we consider ZenCasino a small to medium-sized online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we are aware, no relevant casino blacklists mention ZenCasino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, ZenCasino has scored a Safety Index of 7.4, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Reviewing the T&Cs of ZenCasino

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.

We did not find any unfair or predatory rules in the Terms and Conditions of ZenCasino during our review.

Player complaints filed about ZenCasino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.

We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 342 black points in total, out of which 342 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

ZenCasino user feedback and reviews evaluated

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 2 player reviews so far. To view the casino's user reviews, navigate to the User reviews part of this page.

Licenses and company data

ZenCasino is owned by Metaface Limited and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.

ZenCasino has licenses from licensing organizations in the following countries or regions: Comoros (Anjouan Gaming), Curaçao (Curaçao Gaming Authority).

Payment methods, win and withdrawal limits

ZenCasino supports 28 payment options. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Maestro, Bitcoin (BTC), AstroPay, Bank transfer, Perfect Money, MiFinity, USD Coin (USDC), Jetonbank, Revolut, SEPA, Tron (TRX), Ripple (XRP), Binance Coin (BNB), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Interac, Cardano (ADA), Polygon (POL), Dai (DAI), Dogecoin (DOGE), Bitcoin Cash (BCH), Solana (SOL).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at ZenCasino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
Russian
Japanese
German
Finnish
Italian
Czech
Danish
Greek
French
Azerbaijani
Norwegian
Estonian
Polish
Croatian
Romanian

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at ZenCasino, managing your account, withdrawals, or other matters. ZenCasino has a good customer support, judging by the results of our testing.

ZenCasino slots and casino games

ZenCasino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 55 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, Wazdan, Habanero, Spinomenal, Booming Games, Booongo (BNG), Relax Gaming, edict, Platipus, Swintt, We Are Casino, Authentic Gaming, Lucky Streak, G Games, Apollo Games, Spribe, Gamomat, TrueLab Games, SlotMill, OneXtwo Gaming, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Worldmatch, Ela Games, Live Games, Fugaso, Stakelogic, AvatarUX, Gamzix, Kalamba Games, Apparat Gaming, Barbara Bang, Hacksaw Gaming.

ZenCasino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 4 bonuses from ZenCasino:

• 100% up to €300 and 100 extra spins
• 50% up to €300 and 100 extra spins
• 50% up to €400 and 100 extra spins
• 50% up to €1,000 and 100 extra spins

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.