We've thoroughly reviewed ZenCasino and gave it a questionable reputation rating. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
According to our research and estimates, ZenCasino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 773 black points in total. You can find more information about all of the complaints and black points in the 'Reputation explained' part of this review.
There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.
As we already mentioned, we've given ZenCasino a questionable reputation rating. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.
Browse all bonuses offered by ZenCasino, including their no deposit bonus offers and first deposit welcome bonuses.
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Rated by 31 users
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Take a look at the explanation of factors that we consider when calculating the reputation rating of ZenCasino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player's unable to withdraw as the casino is doing additional checks of his account. The complaint was rejected as the player stopped responding.
The player said that he had requested a self-exclusion at the Zen Casino in October 2020 due to his gambling issues. Almost a year later, he managed to log in to his account and deposit 300 EUR. The player contacted live chat and found out that the casino hadn't excluded him because he failed to confirm it via emails. The player claimed that the self-exclusion option was available in his account and accused the casino of changing their responsible gambling policy after getting related complaints.
The player from Germany had his attempts to close the account overlooked until he lost almost everything. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from Spain had his attempts to close the account overlooked until he lost everything. Casino didn't respond.
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