The player from Poland registers at Zetbetting for sports betting, but finds that it is unavailable for them. After requesting account closure and a deposit refund, the casino closes the account but does not return the deposit and fails to respond to emails.
ZenBetting Casino - Player’s account is closed without refund.
Amount: €15
ZenBetting Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 29m 15s
Case summary
2 hours ago
Public
Public
18 hours ago
hello, i register on zetbetting because of sport betting unfortunately sportsbetting is unavailable for people from Poland. I wrote to them message about this situation with a request to close the account and return the deposit. They close my account but did not receive my money xD they dont answer on emails and live chat not work xD my story with casino was short but this is ridiculous that casino dont answer on emails, they close my account and they dont give back my deposit lol
Public
Public
2 hours ago
Dear kiziorro1984,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZenBetting Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share any supporting evidence your deposit is withheld?
- Please share any communication between you and the casino on the topic in the form of screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
