ZenBetting Casino - Player’s account is closed without refund.

hello, i register on zetbetting because of sport betting unfortunately sportsbetting is unavailable for people from Poland. I wrote to them message about this situation with a request to close the account and return the deposit. They close my account but did not receive my money xD they dont answer on emails and live chat not work xD my story with casino was short but this is ridiculous that casino dont answer on emails, they close my account and they dont give back my deposit lol

Dear kiziorro1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZenBetting Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share any supporting evidence your deposit is withheld?
• Please share any communication between you and the casino on the topic in the form of screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i communication via site message and my account is suspended so i dont have print screen from site because i dont have acces to account...

edit: i sent this email to them

Thank you very much, kiziorro1984, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear kiziorro1984,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite ZenBetting Casino representative to join this conversation.

Dear ZenBetting Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

xD Clusoe win, the case is close! xD i dont know why they dont answer in this topic, maybe they count on me ;p have a good day and life no matter who you are 😉

Dear kiziorro1984,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru