The player from Greece would like to close her casino account. We rejected the complaint because the player didn't respond to our messages and questions.
ZENBET Casino - Player wishes to close her casino account.
Amount: ??
ZENBET Casino
Safety Index:LowSafety Index
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3.8
ZENBET Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good Evening.
In the above casino I won some money and when I went to withdraw it, I had some problems, as a result of which they told me in the live chat that they would fix the problem by sending me an email.
I waited for several hours and they did not send anything.
I gambled the winnings and lost them and asked to have my account closed 3 times or to be given a deposit limit.
Their answer was that they could not do it.
Is that possible? According to the rules of the responsible game, they are obliged to close the account for the protection of the players.
Please contact me for my final self-closure
Thanks
Automatic translation:
Public
Public
3 years ago
Dear Marianthi,
Thank you very much for submitting your complaint. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, unfortunately, I didn’t find anything.
I would recommend sending an email including all the relevant information to support@zen.bet. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Unfortunately, we had a very similar case in the past and were unable to help the player to close their account.
https://casino.guru/zenbet-casino-player-wishes-to-close-his-casino-account
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Thank you very much.
I have sent an email but it is still active
Automatic translation:
Public
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3 years ago
Thank you very much, Marianthi, for your reply. Could you please forward the email to petronela.k@casino.guru?
