The player from Nigeria has been unable to make withdrawals since 29/09/2023 due to an ongoing account review conducted by the casino. Despite contacting the casino regularly, the player has been asked to be patient without a specific end date to the review process. Since the player's issue is related to sports betting, we had to reject the complaint.
ZEbet Casino - Player’s withdrawal is blocked due to account review.
Amount: 2,559,903 ₦
ZEbet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
This casino has blocked me from making any withdrawals since 29/09/2023 till date. Claiming they are reviewing my account, & they don't want to ever come to an end of the acclaimed review whatsoever for no reason. I have try to contact them almost everyday, they keep telling me to exercise patients & they don't know when the review will be ending. Please help me out Casino guru. Intervene for me. Thank you. 😪
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1 year ago
Dear Messiboy,
Thank you very much for submitting your complaint. I'm sorry to hear about your issue with ZEbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino in the past?
Can you please confirm that you passed the KYC verification?
What types of games have you played?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Sorry it was on the *26/09/2023 last Tuesday of September, not 29/09/2023, that they blocked me from withdrawals.
The last withdrawal I made was on 25/09/2023 that was the last successful withdrawal,
My KYC is verified even before my first ever withdrawal. I have been making withdrawal, until 26/09/2023 which they blocked me from making withdrawals.
My type of games are single bets & multiple bets, mostly football for multiple & other varieties of sports/football on single bets. Everything was going fine until suddenly I was blocked from withdrawals, and they still tell me I can be playing my bets while the review is on, since 26/09/2023 till date, no feedback on if I can withdraw.
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1 year ago
Dear Messiboy,
Thank you very much for providing all the information.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
