ZEbet Casino - Player is facing problems with a blocked account.

I had a promise with my zebet account so I decided to open a new account and deposite on it then I discovered that the new account I opened has been blocked, so I complained to the customer service and they said I can't have two account.then I told them to refund my deposit since the new account has been blocked but they refused to refund me or even transfer the money to my active account.

Dear ikeoluwashotowo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZEbet Casino.

Please understand most online casinos allow you to open only 1 account, any subsequent accounts might be considered as breaching casino rules. https://www.zebet.ng/terms-and-conditions/

[ II ] REGISTRATION

4.Each user is allowed to create a single account and the details are stored in our database. 

• Could you please advise how long have you been a player of the casino?
• Could you please explain in more detail why you decided to open a new account in the casino?
• Were you able to deposit and play games in your new casino account? Have you activated and played casino bonuses on your new casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ikeoluwashotowo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.