ZAR Casino - Player's withdrawal wasn't received yet.

I made a withdrawal four days back and still waiting for the finance department to finish my withdrawal but it's still pending in my zar account and nobody is giving me any answers for why I'm still waiting for my money please I need answers and I urgently need my winnings

Dear HANNES2101,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok thank you very much for your email and advice I will wait until it's approved and everything is done

 I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Tuesday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Thank you very much I will wait for teusday but in the meantime I tried many times to talk to them but everytime they can't give me a answer they just beat around the bush everyday

Hi I just want to let you know that zar paid me my winnings thank you for all your help

Dear HANNES2101,

I'm glad to hear you received your winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru