ZAR Casino - Player’s winnings payout delayed.

Good Day

I claimed a no deposit bonus and I've completed the playthrough requirements. I've fully verified my account and received confirmation from the casino to state that my account has been verified. I've made an initial deposit as they've requested. I was given the go ahead to place my withdrawal, however everytime I request a withdrawal the casino reversed the funds. I've got about 3-6 reversed transactions and each time the casino requests different information which I already have submitted. After all the hasle they eventually processed my withdrawal, however I did not receive the money although they are insisting that they've sent it. I have provided accurate payment information and it seems as if they are yet again looking for another reason not to pay me. This withdrawal was done via btc and as I've told them I should have received it instantly if they actually sent it.

Dear Spacer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any supporting evidence from the casino that the payout was processed successfully? Was it your first withdrawal in this casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Spacer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.