The player from South Africa won a tournament prize of R1250 but faces issues withdrawing funds, claiming that the casino seized the money despite having met the wagering requirements. The terms state that winnings after the bonus are withdrawable, but the player alleges the casino provides false information.
ZAR Casino - Player’s winnings have been confiscated.
Amount: R19,250
ZAR Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
ZAR Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 11h 11m 27s
Case summary
12 hours ago
Public
Public
yesterday
I won a tournament (R1250) and play through of 50 000 was played. The Ts & Cs says any free bonus is non redeemable but any amount there after is withdraw-able, money was seized/stolen. max withdraw is not mentioned, I have screenshot to prove it.
ZAR casino are giving false and misleading info.
Public
Public
12 hours ago
Dear Junglebunny7,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a link to the tournament you played and won? Alternatively, you may send me screenshots of the tournament along with its terms and conditions.
Am I correct in understanding that the tournament was free to participate in?
Did you receive any emails from the casino after your winnings were confiscated? If so, kindly forward them to me at veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Junglebunny7 has 6d 11h 11m 27s to reply
