ZAR Casino - Player’s winnings have been confiscated.

I won a tournament (R1250) and play through of 50 000 was played. The Ts & Cs says any free bonus is non redeemable but any amount there after is withdraw-able, money was seized/stolen. max withdraw is not mentioned, I have screenshot to prove it.

ZAR casino are giving false and misleading info.

Dear Junglebunny7,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link to the tournament you played and won? Alternatively, you may send me screenshots of the tournament along with its terms and conditions.

Am I correct in understanding that the tournament was free to participate in?

Did you receive any emails from the casino after your winnings were confiscated? If so, kindly forward them to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Junglebunny7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.