Dear yumei21,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the link to the bonus you activated and played with? Was it a casino bonus, or a sports bonus?
What terms and conditions did the casino mention after you contacted them when your winnings were seized?
Could you please forward me the communication between you and the casino customer support regarding the confiscation of your balance? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear yumei21,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the link to the bonus you activated and played with? Was it a casino bonus, or a sports bonus?
What terms and conditions did the casino mention after you contacted them when your winnings were seized?
Could you please forward me the communication between you and the casino customer support regarding the confiscation of your balance? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika