The player from Japan's account is locked after making a deposit, resulting in a loss of his $500 balance without any gameplay. He is requesting a refund for the amount.
Yuugado Casino - Player's account was closed after the deposit.
Amount: $500
Yuugado Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 36m 21s
Case summary
4 hours ago
Public
Public
8 hours ago
Translation
After depositing money into my account, it was locked, and my balance was essentially stolen.
I haven't played any games or done anything else—I just made a deposit.
I would like a refund of $500.
Automatic translation:
Public
Public
4 hours ago
Dear KARASHI,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that you made only one deposit into your account?
Have you submitted any identity documents to your account before you made your deposit?
Have you received any email or other notification explaining why your account was blocked?
Did you contact customer support after your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
