Yuugado Casino - Player’s account has been blocked.

I won 130,000 yen at Yugado's Moon Princess and applied for a withdrawal, but my account was locked.

It seems that the reason for the account lock is because the account is locked at Vera John Casino.

I processed a refund of the cash balance, but I received only 25,000 yen 3 weeks after the application.

Is it possible to recover the remaining 100,000 yen?

Dear fza14cwd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Were your winnings accumulated with or without an active bonus, please? Why was your account with Vera&John Casino closed?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear fza14cwd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.