The player's unable to withdraw his winnings as the casino is non responsive. The complaint was resolved as the player could withdraw his winnings.
Yukon Gold Casino - The player's unable to withdraw his winnings.
Amount: €9,000
Yukon Gold Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Yukon Gold Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I don't remember exactly whether I got 6 free spins from the new game on the new game or I exchanged my recorded VIP points. So I played a new offered game in which I was quite successful and I played it all day long. I managed to record beautiful money, only the money I still had credited as bonus money. I recorded the amount of 9680 € for the whole day, but it was still bonus money. So I continued to play and I probably met some criteria after such a long time. and the bonus money turned into real money. but I still played more. Until I decided to choose the money data. So I asked for a withdrawal. casinarewards that I asked for a selection. on the player's account still shows me the desired selection but nothing happens so I started writing on live chat where they told me more versions. so I finally sent an email to their email where I also sent prefotene s documents, photos of my account so that they know that the account belongs to me. only I did not receive any response from the casino or anything. but unsuccessful. despite the bonus, I think I have the right to win, I did not violate any conditions or anything. so I do not know how to get to my money to be paid.
Automatic translation:
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2 years ago
Hello Miroslav,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Could you please specify which casino are you talking about?
Please allow me to ask you a few more question before we would move forward.
When exactly was the first time you contacted the casino? Did you ever deposit into the casino before?
Please note that since you won with a bonus, your winnings will be most likely limited and deducted anyway.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Translation
Rec is about casinorewards Yukon Gold Casino. I contacted them for the first time 1.4.2022 via online chat and email I wrote 4.4.2022. Yes, the truth is that I invested in the casino. so I didn't break anything. The fact that I overflowed a certain amount of money and they were rewritten by the casino over time as real money, so I think I had to meet some conditions otherwise, otherwise I do not believe that the casino would allow itself to do something like that
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2 years ago
Hello Miroslav,
The e-mail is relevant only for our purpose as you receive your responds from us to it. Could you please advise if the casino responded back to your sent documents? As you did contact them on 4th of April, I would probably recommend to wait only as it might take up to 14 days to finish the verification and process the first payment if it's the first one ever in the casino.
