The player from India had a deposit issue where the transaction of 1780.83 INR (approximately $20) made on 2nd October 2023 via a UPI transaction did not show up in the casino account. This was not his first transaction with the casino. We had advised the player to contact his payment provider and warned him that the investigation might take approximately a month. We also extended the complaint timeline for an additional 21 days. However, due to the lack of response from the player to our further messages and questions, we had to reject the complaint.
Yukon Gold Casino - Player's deposit has been lost.
Amount: 1,781 INR
Yukon Gold Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
Deposit amount of INR 1780.83 = 20$ dated 2nd oct. 2023, At 19:48 IST via UPI transaction number is 327587782975 is also missing.
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1 year ago
Dear sky58,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Not first time transaction in all three Casinos. Send me correct email address.
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1 year ago
Player's additional comments:
Hi,
The transaction of INR 1780.83 was not the first, I did many other transaction in same Casino. Here is an attachment pls see.
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1 year ago
I completely empathize with your frustration, sky58. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.
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1 year ago
Hello sky58,
Have there been any developments since our last conversation, please?
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12 months ago
Dear sky58,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
