HomeComplaintsYukon Gold Casino - Player's account was blocked.

Yukon Gold Casino - Player's account was blocked.

Amount: Can$7,050

Yukon Gold Casino
Safety Index:High
Submitted: 11 Dec 2023 | Case closed : 28 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Ontario had had his casino account suspended without explanation. Upon receiving the complaint, we had reached out to the player for additional details to better understand the situation. However, despite extending the response time by 7 days, the player had not responded to our inquiries. As a result, we had been unable to investigate further and had to reject the complaint.

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11 months ago

I submitted a complaint about 2 weeks ago and since then Yukon gold casino has locked my account and not had any communication.

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11 months ago

Dear brenthern53,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yukon Gold Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long have you been a player of the casino and what was your complaint about?
  • How were you informed about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games)
  • Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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11 months ago

Dear brenthern53,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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