The player from Canada accidentally deposited their 3-digit security code instead of a deposit amount and despite immediate contact with the casino for a refund, nothing has been received.
So on the 25 of April I was making a deposit of 20 but I accidently deposited my 3 num security code !I contacted them withing seconds for my refund and haven't recieved a dime back .It was never wagered not a cent all I keep getting is a run around
Dear davisangela443,
Thank you very much for submitting your complaint. I’m sorry to hear about the inconvenience you encountered with the accidental deposit and subsequent refund request.
To assist you further, could you please provide additional details on the following points:
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Additional comments from the player:
Hi this is Angela I have spoke with someone everyday for last week and everyday I get a diff response I was told to wait until end of week well it's Sat morning and nothing .Last convo I had was recent and they are sending my case to risk management and takes another 2 business days !!;!;
Hi still nothing risk management hasn't replied I'm totally thinking they just stole my 🤑
Hi davisangela443,
Thank you very much.
Sent to your email along with more ss of convo I had last night with them .Now claiming they never had the money when it shows deposited on the 25
Hi davisangela443,
I can see from the forwarded communication that you were asked to provide your bank statement for April 2024.
Thank you.