The player from Argentina had faced issues withdrawing winnings from Yugibet. Despite several attempts and communication with the casino, the payment had been delayed since January 5th, 2024, due to a 'security review'. After canceling the withdrawal and playing with some of his balance, he requested a new withdrawal for 719 USD on January 23. Eventually, the player informed us he had been paid. We then marked the complaint as 'resolved'.
Yugibet Casino - Player's withdrawal has been delayed for security review.
Amount: $900
Yugibet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
Yugibet Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
Translation
Hi there, CasinoGuru team. Once again, I'm seeking your help with cashing out. I've managed to win some money at Yugibet. Since January 5th, 2024, I've been waiting for them to pay me and it hasn't happened yet. Today I decided to send them an email and ask, and they said my case is being reviewed for security reasons. I've played here before and never had a problem. But now it's already been 10 days, and they're telling me it might be a while before I hear back. This seems strange to me since there were never any problems before. Your attention to this matter will be greatly appreciated.
Automatic translation:
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11 months ago
Dear brianrojo77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please send me the correspondence you received from the casino regarding your withdrawal being under review? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
Yes, I have made some successful retreats in the past.
Yes, I am fully verified by Yugibet.
On this occasion, without any bonus, I played my money in my account and it grew.
There it was sent to your mailbox. Thank you.
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11 months ago
How much have you deposited?
How much have you wagered to your knowledge?
Which games have you played?
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10 months ago
Translation
I must update the post. Tired of waiting, I canceled the withdrawal to continue playing with some of my balance and requested a new withdrawal for 719 USD. They are already pending again since January 23
Automatic translation:
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10 months ago
Dear brianrojo77,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
