The player from India had placed a bet of INR 10K on the Lightning Dragon Tiger game but did not receive his winnings after winning with a multiplier of x3. The bet history was also missing, and customer support at Yo Yo Casino had requested the bet ID, which he could not provide. The complaint was closed due to the lack of supporting evidence for the winnings, preventing further action against the casino.
YoYo Casino - Player's winnings are missing from the bet history.
Amount: 29,999 INR
YoYo Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 months ago
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2 months ago
Hello,
Team I placed a bet on lightening dragon tiger with the amount INR 10K and I won a lightening card on that game with x3 and after winning my intital stake returned to my account and my winning was missing and when I checked the bet history it was missing for the game I won I checked with customer support of the yo yo casino they are asking for the bet ID but the winning and all the things are missing.
This is a proper scam going on by Yo yo Casino Team casino guru please check into my matter.
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2 months ago
Dear vikzz42,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with YoYo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any recording of the winnings outside of your gaming history?
- Is the game round where the incident happened identifiable in any way?
Please understand, that without any supporting evidence of an unfair loss, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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2 months ago
Hi Tomas,
See I do not have any recording or any proof because I never know this could happen so I do not have any type of recording I had not received my winning for that particular game as soon I identified that I checked the bet history and it was missing.
Sorry sir I do not have any proof but this has happened with me and I would never again play on yo yo casino
Thanks and regards
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2 months ago
I understand this must be frustrating for you.
Without further evidence of an unfair loss, we are forced to close the complaint accordingly.
Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
