The player from India had experienced an issue with the casino not settling their money into the balance, which made it impossible to withdraw. The casino's customer service had simply told the player to wait. After the player confirmed he had passed the KYC verification, the Complaints Team had asked him for more details about his attempted transactions and the types of games he had played. However, the player did not respond to these inquiries. As a result, we had to reject the complaint due to the lack of necessary information for further investigation.
Yolo247 Casino - Player’s withdrawal has been delayed.
Amount: 26,100 INR
Yolo247 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
They are not settling my money into my balance so that I can withdraw while contacting to customer service they are saying I have to wait
Public
Public
3 months ago
Dear rcool897,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Yolo247 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please explain what are you trying to do with your balance? Are you trying to move your money from the sports betting section to the casino section?
Could you please specify what types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 months ago
Thank you for your reply. However, you have not responded to my other questions.
Could you kindly specify if you are trying to move your balance from the sports betting section to the casino section, or are you trying to request a withdrawal from your account?
What types of games did you play?
Regarding your communication with customer support, kindly send me all the emails and chat transcripts relevant to your case to my email address: veronika.l@casino.guru. Thank you.
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