HomeComplaintsYoju Casino - The player struggles to withdraw his winnings.

Yoju Casino - The player struggles to withdraw his winnings.

Amount: €1,000

Yoju Casino
Safety Index:Above average
Submitted: 13 Jan 2023 | Resolved : 17 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player struggles to withdraw his winnings due ongoing verification. The complaint was closed as the player resolved the issue with the casino.

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1 year ago

Hi i think im being scammed by them they said my account was fully verified so i made plenty deposits but now i see i cant withdrawl at all with them since they not verified my payment so when i had winnings it was impossible to withdrawl which i will show ye in screenshot i feel scammed and im thinking ringing my bank too this is not good enough depositing and told my account fully verifed yet cant make withdrawl also the games are lagging and i cant even open most plus i cant open bonus spins which means i cant withdrawl as well was with them a year ago lost so much they sent me email during the week saying account opened again and they do this to me its not fair

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1 year ago

Hello cannng5555,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yoju Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago
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1 year ago

fileeverytime i try play bonus it stops with servive error so its impossible for me to withdrawl if ive winnings lots off bugs on the site lagging issues cant withdrawl etc etc yet i can deposit in one second so unfair and stressing now they ignore me in email and i told them i will ring my bank and call fraud if they dont sort it out saying im verfied and telling me my account is open after a year when i closed it then i try wihdrawl cant with bonus stuck and they slow in verifying payment card yet take deposits in seconds

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1 year ago
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1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Ok you can close this case now i sorted it out

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1 year ago

Thank you cannng5555 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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