Home Complaints Yoju Casino - Player’s funds have disappeared from the account.

Yoju Casino - Player’s funds have disappeared from the account.

Amount: €235

Yoju Casino
Very good reputation
Submitted: 13 Sep 2021
Case opened Current status

Waiting for casino to reply

6d 0h 7m 59s

Case summary

4 days ago

The player from Germany had part of his funds vanished from the account.

Public
1 week ago


Played at this casino. All of a sudden, my balance malfunctioned. Instead of 230€ I had 106€ in my balance.


Live support acknowledged that THERE WAS SOMETHING wrong. Bet history clearly showed that there is something OBVIOUSLY very wrong.


Contacted live support and my personal VIP manager as well.

Neither was able to help. I waited more than 120h, more than 5 full days respectively, for a solution.


Not a single person was able to help or even willing to try.

Public
6 days ago

Dear Rattekruemel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

 

Private
6 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
4 days ago

Thank you very much, Rattekruemel, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
3 days ago

Dear Petronela,

thank you for processing my complaint. I still got no update from Yoju casino, whatsoever. They also did not provide me with my betting history.

Have a nice weekend ahead everyone and thanks again.

Edited
Public
23 hours ago

Hi Rattekruemel,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Yoju Casino to the conversation to participate in the resolution of this complaint.

Yoju Casino has 6d 0h 7m 59s to reply