The player from Germany had had issues with his deposits not reflecting in his Yoju Casino account, despite confirmation from his bank and Ezeewallet that the money had been transferred. The player had claimed that the casino had been unresponsive to his complaints. We had tried to mediate by inviting a Yoju Casino representative to the conversation and requesting a screenshot of the payment from the player. The casino had requested a screenshot from the player to continue the investigation. Despite the player's claim of contacting the casino several times without a response, the casino had maintained that they had not received the necessary documentation. The issue was finally resolved after the player had provided the requested screenshots and the casino had confirmed that the payment was successful and credited to the player's account.