The player from Switzerland is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.
Yoju Casino - Player’s complaining about overall casino experience.
Amount: 4,500 CHF
Yoju Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Yoju Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The profit of over 4000.- was not paid out. Deg reason: You have limits. Chat very unprofessional. You will only be forwarded to another email address. There, in turn, no one responds to your concerns. Self-exclusion not possible. Since no one responds to emails, you cannot block yourself (game break or final closure). None responded.
Automatic translation:
Public
Public
2 years ago
Dear rak21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
