YoCasino - Unresolved tournament credit issue.

Hello, this casino treats its users atrociously. I spent 1600€ on their roulette tables and lost. I was participating in a roulette tournament, where I played a significant amount of time. It was stipulated that for every 10€ played, 1 point was given. I estimated that I played around 20,000 times. However, time passed and I received no credit or bonus from the tournament. When I filed a complaint, the casino's customer service directed me to the technical services of the roulette provider. I've been waiting for almost 14 business days with no solution in sight. I strongly advise against playing at this casino. This is the second time I've had problems with their promotions.

Hello ivan21herrada,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with YoCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your betting history and conversation with the casino regarding this issue to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It is verified but there was no where to look for how long ago but quite a few years I would say, yesterday I spoke with them via chat and they told me that the roulette provider has up to 30 business days to resolve problems but they always tell me the same

Hello ivan21herrada,

Is there any evidence of that roulette tournament or the ranking of it?

They hold tournaments every week. I participated in one of their roulette tournaments and I was not awarded the prize. They tell me that the technical service still has to review it and that they have 30 business days to resolve it and I requested it on October 12, I get the feeling that they are scamming me and in the end they will not give me anything and I had €1600 and it says in the history of games that I played for €20,000, that is, if every €10 you played was one point, I imagined that I would have to see a lot of points obtained because playing for 20,000 euros gives you a lot of points. Greetings

Hello ivan21herrada,

Please understand that we can't contact the casino if there is no actual evidence of your placement in the tournament as we have nothing to argue with, the casino could claim basically anything. I can only recommend to wait out their 30 day investigation and after their decision, we might have enough information to proceed in resolving the case. Please let us know as soon as an answer comes from the casino and we will be proceeding accordingly.

Dear ivan21herrada,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.