Home Complaints Yobetit Casino - Player’s account was suspended without any explanation.

Amount: €500

Yobetit Casino - Player’s account was suspended without any explanation.

8.2/10 Very Good reputation Submitted: 27 Sep 2019 | Unresolved : 28.10.2019
Our verdict

Waiting for decission of regulator

UNRESOLVED

Case summary

40 days ago - 28 Oct 2019
Paulo, a recreational player from Brazil, found his account closed without an explanation. He tried to contact the casino support, but he didn’t receive any reply.
Written by Jozef
Casino Guru admin
Public
Paulo

Hi, firstly, thank you for your support 

 

I am user of Yobetit.com services (sports betting plataform). I found marketing of this company in the blog My username there is: paulo*******************

 

The email address of this company is: support@yobetit.com and risk@yobetit.com 

 

Before of to create my account, I read in terms and rules all procedures for to be player there I removed doubts in chat service, all support agent was always great and with big education. I was happy for this Then, I resolved to do my registration 

 

I done deposit and resolved to do procedures informed in member area for account verification Then, I uploaded my photo document driver license, my proof deposit, my photo holding my driver license in hands next my face and my proof address utility bill photo. All photos with high resolution and in colour, of course, full legible 

 

I am recreational player. I never played there or some person of my family, in my house only I play in sports bets. I not do trading or some arbitrage methods. My bets amount are gerenally of value 20,00 EUR only, generally I play in games tennis 

 

No exist any reason for my account to be suspended. I read and done all following terms and rules stated there in page due on site Yobetit 

 

I never had any problem in some other site of casino/betting/poker 

 

Then, for my bad surprise, in next day I tried to access my account for to play in morning games in live, and that was locked 

 

Since it, when I try to access chat, the support team close without to reply me, my mail messages are ignored I am afraid. I not know more what to think. I really was believing that site was honest. I am wrong about it?

 

 Please, can you to contact they for to know some reason for my account to be suspended? The email address of this company is: support@yobetit.com and risk@yobetit.com for your team to contact them and to have some reply about my case 

 

I not wish to believe which my money was stoled by them and which they are scam company 

 

I am waiting your reply about it Thank you very much

Public
Jozef

Hello, Paulo.

 

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. We will do our best to resolve your complaint as soon as possible.

 

Have you checked the spam folder in your e-mail? Sometimes, e-mail services recognize messages from casinos as spam. 

 

Best regards, Jozef

Public
Paulo

Hello, thanks Jozef, for your help in trying to solve my case with the casino now

 

Yes, I checked, it does not exist. They keep ignoring my email messages and closing the chat without typing 1 word while I type

 

 


If possible, make my email (username) hidden (as "********") in my post here above

Public
Jozef

This response was removed by Guru Admin

Public
Jozef

Hi, Paulo.

 

Of course, it is hidden, now. Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

 

Best regards, Jozef

Public
Yobetit Casino

Hi,

Thank you for this.

Kindly note that this account has been reported to the local authorities for fraud, including legal actions taken against the relevant IP. The information added in the original post from the player is not correct, and the fraud includes both bonus abuse, creation of multiple accounts and identity fraud. This case goes back more than 12 months when the player registered under another name and went through exactly the same procedure with us. Our support team has been asked not to be in contact with the player, but refer to the authority and for him to kindly contact MGA for any kind of communication with us.

Kind regards,
Michael
CMO
 

Public
Paulo

"fraud", "bonus abuse", "multiple accounts"

 

Typical response from sites that don't pay players and take their money. I never played on this site, I created my account last month to play. I deposited and I have money in it. They ignored me for the last few days and only responded here because I opened the complaint publicly. It's unfortunate to happen to a site that tries to look honest

Public
Yobetit Casino

Dear Paulo,

Feel free to send the proof of €500 in deposits that you claim that you made to your account, together with documents to verify your account, to the Maltese Gaming Authority. That is the easiest way to solve this if you claim that you are correct. The authority has an open case and they are waiting for your email.

Kind regards,
Michael
CMO

Public
Paulo

Hi, Michael, first thanks for talking to me

 

At no point did I say I have 500 in deposits

 

When my account was suspended weeks ago I had a certain account balance and dozens of pending bets for future games which, after resolved, would return a certain return. Since I did not know the exact value after the games happened when I created this report here, and in the complaint form I asked for a value, I quoted 500 as an approximate value (note that in my account, after those pending games, it may be just over 500 or so, right? You have access to this easily)

 

All requested documents have been sent to Yobetit, which is where I play. My document, my address, my selfie holding the document in hand and also my deposit proof, all fully visible and high quality

 

Remembering that I am a Yobetit customer. Therefore, we must resolve among ourselves if Yobetit is a serious site

 

My deposit amount + my winnings are in my blocked Yobetit account. I would really like you to resolve this with me, here and now, honestly, to update the complaint as resolved and the review to be positive. Of course, I will warn of honesty in other places where I tried to help, giving the case as resolved internally between us (you and me)

 

Can we solve this now?

Public
Yobetit Casino

Dear Paulo,

Kindly note that this is a legal case, and your account has been closed because of fraud. All your communication should be with the Malta Gaming Authority and not directly with us. I kindly ask you to contact them if you want to solve this case.

My communication regarding this case will stop here and now.

Kind regards,
Michael
CMO

Public
Paulo

You say this because you know that MGA says nothing, does nothing, ignores users equally. Simply this

 

That's why you just have to search the internet, in forums, for similar cases of MGA-regulated sites that close accounts for no real reason, withholding money from honest people, not just the deposit but also the earnings

 

This is dishonest website practice

 

I want Casino Guru to change the Yobetit review to negative. Other users can't be fooled and lose money like me I've been

 

 

----------------

 

 

reddit.com/r/antiMLM/comments/5uq1w1/yobetit_aquipa_mlm_scams/

I found on the internet a topic with people saying that this company has dealt a scam to hundreds of people, about 6 million euros stolen

Here too other site with thousands messages about it: sharps.se/forums/spelbolag/11906-yobetit-sharps-se-avrader-fran-all-samroere-med-detta-bolag-mod-0/


Translation of link above for english: https://translate.google.com.br/translate?hl=pt-BR&sl=sv&tl=en&u=https%3A%2F%2Fwww.sharps.se%2Fforums%2Fspelbolag%2F11906-yobetit-sharps-se-avrader-fran-all-samroere-med-detta-bolag-mod-0

 

In the links above there are several people from all over the world talking about them

 

Unfortunately, I only met this site last month

 

If I had researched them on forums and review sites before registering, I certainly would not have registered or deposited my money there

 

Other people can't make the same mistake as me

Public
Jozef

Dear, Yourbetit (Michael).

 

Please, could you provide us or the player with evidence to substantiate your claims? We can also request Power of Attorney from the player if it is required. 

 

Best regards, Jozef

 

Public
Yobetit Casino

Dear Jozef,

Kindly note that we cannot give out any more personal information regarding a specific player, and this case is handled by the legal authority. We recommend that you do a full KYC to continue to publish false claims from this player.

Kind regards,

Michael
CMO

Public
Jozef

Hello.

 

Michael, of course, these may be "false claims", unfortunately, we have no evidence claims of one or the other party are true, so without it, we cannot lean towards a particular party.

 

Paulo, we recommend you contact the licensing authority (MGA) and inform us about your process. Please, let us know if you have any questions or require further assistance.  

 

Best regards, Jozef

Public
Paulo

Hi Josef, good afternoon

 

So the problem is just this: MGA ignores all people who open a dispute against some site that is regulated by them. That's why sites like Yobetit are safe and quiet about confiscating money from honest people for no reason, and then sending the person to report to MGA because they know MGA won't send any reply messages

 

I sent all my documents to them (Yobetit). I made deposit. I made hundreds of bets. I have some profit. This is right and he (Michael) knows it is right. He cannot call any of these false claims

 

This sounds very bad to me. Or will he say I didn't make a deposit? When I can prove that I deposited. And I have deposited balance + earnings on my Yobetit account, stopped

Public
Jozef

Hi Paulo,

 

we consider MGA as licensing authority with a good reputation. So far, we have no experience of MGA’s unfair decision. Have you personally tried to contact them?

 

Best regards, Jozef

Waiting for approval
Paulo
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Public
Jozef

Dear Paulo.

 

We are very sorry for your troubles. Unfortunately, our ability to help you is very limited in this case. In this situation we recommend you to contact the MGA. Please, inform us if there is any new information about your case. We are forced to close the complaint as ‘unresolved’.

The casino or the player can reopen this complaint anytime.

 

Best regards, Jozef