The player's deposit did not arrive for unknown reason. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
Yebet Casino - The player's deposit did not arrive.
Black points: 100
Amount: $90
Yebet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Yebet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
deposited 90 USD in Bitcoins on 01/27/2023, the money has still not been credited.
Minimum deposit is 0.001 BTC have deposited 0.003 BTC.
Automatic translation:
Public
Public
1 year ago
Dear Tuscani090283,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
1 year ago
Dear Tuscani09028,
Did you forward them the payment confirmation from the provider? If yes, be sure to wait a week or two before the casino could add your deposit to your account.
Public
Public
1 year ago
Dear Tuscani090283,
All screenshots you provided when you submitted your complaints make a little no sense to me either.
The address you should deposit to is not matching with the one you used to deposit with and the 3rd screenshot showing a blockchain transaction in a completely different amount.
Can you please clarify?
Public
Public
1 year ago
Translation
Hello,
summarized again:
On 01/27/23 I deposited 90 USD to the casino. See last screenshots..
The casino has provided this deposit code.
However, the money was never credited to my casino account.
Live chat said I should clarify it with a user on a telegram...that came out unsavory..ok I did it..the user said that the money went to a lost address and he doesn't have the money or the casino..
The fact is that the 90 USD went to the wallet code, which the casino offered on the deposit page on 01/27/23..a few days later the casino changed the deposit code again..
In my screen shorts it is very clear that the money has been paid into the casino!
Automatic translation:
Public
Public
1 year ago
Just to clarify one last thing - what is the 3rd screenshot from bitcoin.com is supposed to be as it is for a completely different amount?
Public
Public
1 year ago
Translation
Hello,
Please disregard the third screenshot.
Automatic translation:
Public
Public
1 year ago
Thank you Tuscani090283 for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
1 year ago
Hello Tuscani090283,
I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.
We would like to invite Yebet Casino to join the conversation.
Dear Yebet Casino,
Can you please provide more information regarding the player's missing deposit?
Public
Public
1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
1 year ago
Dear Tuscani090283,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Michal
