Ybets Casino - Player's withdrawal has been delayed.

Hello,

I made a withdrawal request on June 29th, till today I don't receive my money. When I am writing to them by chat I get an answet that they're working on it, but in my opinion they do absolutety nothing.

Dear grabiec650,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I wasn't ask for the KYC verification.

I don't use aby bonus.

Hello, anything new with my case?

Thank you very much, grabiec650, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear grabiec650 and Katarina!

The game session of grabiec650 has been sent to the game provider for examination. This is a standard procedure among casinos to ensure fairness and integrity in gameplay.

Typically, the review process takes 10-14 business days. However, due to the current high volume of similar requests, there is a backlog, which may result in a longer processing time.

We are making every effort to obtain an update and will inform you as soon as we have one.

Thank you for your patience and understanding.

Respectfully,

Ybets Casino

Dear Ybets Casino, thank you for your prompt reply. I will now set a timer to 14 days and hopefully the report from a game provider will be received until then. Please, contact us with any further development.

Dear grabiec650, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. I am sorry for the additional wait, but at least we know this case is moving forward.

Dear Katarina!

We are writing to inform you about the current status of Grabiec650's issue.

Grabiec650 placed bets exclusively on sports and is not a casino player.

Our sports provider has advised us to cancel all bets on Total Red Cards due to technically incorrect odds.

We are actively communicating with our game provider to clarify the legitimacy of these bets and review the betting history of Grabiec650.

However, we have not yet received a final update.

Please rest assured that we are diligently working to resolve this issue and ensure fairness in the betting process.

We will provide you with an update as soon as we receive further information from our sports game provider.

Respectfully,

Ybets Casino

Dear Ybets Casino,

thank you for the update.

Let's be careful and rather wait for the report to arrive before we make any hasty decisions. Canceling bets based on the advise from game provider without any other proof may fall into that category, though.

Dear grabiec650 and Katarina

We are pleased to inform you that the review of the specified account has been successfully completed.

grabiec650 is welcome to proceed with the withdrawal request at your earliest convenience.

Thank you for your patience and understanding throughout this examination process.

Respectfully,

Ybets Casino

Dear Ybets Casino,

thanks for the update.

Dear grabiec650, 

can you please confirm you are able to make a withdrawal request?

Dear Katarina!

The payment to grabiec650 has been successfully processed. We can provide all the necessary evidence if required.

Therefore, we kindly request that you close the complaint at your earliest convenience.

Respectfully,

Ybets Casino

Yes, I got my money. Thank you for your help.

Thank you, grabiec650, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Katarina