The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received at that time. Despite this, the player had been advised by the Complaints Team to be patient and wait at least 14 days after requesting their withdrawals before submitting a complaint. The player later confirmed that they had received both of their withdrawals. The issue was then marked as resolved by the Complaints Team.
Ybets Casino - Player’s winnings haven’t been received yet.
Amount: 3,800 TRX
Ybets Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Ybets Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Hello, i'm requesting for your help
So it's been exactly 7 days waiting for my withdrawal to arrive 3800 TRX (hardly a sum of 400$).
After 2 deposits, I finally started winning some bets I made a request to withdrawal some of my balance, now I'm being constantly handled new excuses as of why there is a delay.
Such as:
"It seems that the problem has somehow affected your betting history, which may be the reason for this delay. But I can't tell this for sure, as there are no more details about it, and our payment team kindly ask you to wait when they finish handling your request."
"Yes that`s right. Our withdrawal process is very fast. However now due to the Holiday season there are some delays in the process. We hope for your understanding😊"
They claim their withdrawals are fast, but as of now as you can see it's day 7 and i'm still waiting.
Public
Public
10 months ago
Dear dianaferreira1122,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
10 months ago
Dear dianaferreira1122,
Have you received your withdrawal from the casino yet?
Public
Public
10 months ago
Hey Kristina,
No, i'm still waiting for withdrawal, and also made a second request.
Public
Public
10 months ago
I want to confirm that I received both withdrawals just now.
Thanks for the help Casino Guru, you can close this.
Public
Public
10 months ago
Dear dianaferreira1122,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
