The player from Greece won $950 in bonuses from the Hot Fiesta slot but has not received the payment after one month. Despite daily communication with customer support, they continually ask him to wait without providing a resolution.
Ybets Casino - Player’s bonus winnings are delayed.
Amount: $950
Ybets Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
3d 1h 56m 15s
Case summary
4 days ago
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3 weeks ago
A month ago I won at Hot fiesta slot of pragmatic 950$ USDC in ybets bonus..I won 950$ in bonus of hot first slot and after the bonus I don’t receive the money from bonus. My balance account is zero. I don’t receive the money from bonus one month now.. I am in communicate every day with the customer and every day says please wait patient and we are trying to resolve the problem etc.One month and nothing. I ask every day to know my status and every days say the same. I want the money from my bonus and for my win.
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3 weeks ago
Dear fhr5mrwk4x,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please request your game history in Excel format with the exact time of the incident and forward it to dominika.l@casino.guru?
Could you please share your communication with the casino regarding the winnings? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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3 weeks ago
Translation
I messaged them customer service and arthas in the chat won't send me the excel history and keeps telling me to wait and wait.
Automatic translation:
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2 weeks ago
Dear fhr5mrwk4x, have you obtained your game history in Excel format with the exact incident times?
Please share your communication with the casino about your winnings and the Excel game history request. You can email me at dominika.l@casino.guru or post screenshots here.
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1 week ago
Translation
good evening again I say that the casino does not send me the necessary documents that you ask for..they do not send them to me and tell me to wait the only things I have are these: 
https://euioa.jxcsysekgu.net/GvN9sszmZh
Automatic translation:
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4 days ago
Dear fhr5mrwk4x, please share your communication with the casino about your winnings and the Excel game history request. You can email me at dominika.l@casino.guru or post screenshots here.
fhr5mrwk4x has 3d 1h 56m 15s to reply
