Ybets Casino - Player’s account closure request is being ignored.

The reason for my complaint is simple. I want to close my account. I've requested it via email and chat several times, and they never do it. I explained the reasons, and they continue to ignore me. They offer bonuses to keep me on the account. Do not open an account here. Worst casino ever. I made a withdrawal request today, and they asked for KYC. I completed the KYC process in September/October with everything confirmed by them. Scammers!!

I want my account closed!!!!

Casino Guru, please help.

Hello Pausilva91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick