Ybets Casino - Player believes that their withdrawal has been delayed.

When first asked for a withdrawel, I was guarenteed a 24 hour withdrawel time, now after more then 48 hours and multiple times contacting support, they keep tellling me different information.

they told me that they would prioritise the withdrawel etc. Now after 48 hours they tell me that their system is updating and that it will take multiple days. I feel like they are purposefully withholding my withdrawel.

I requested 1535.02 MATIC (not euro) but couldn’t find Matic in the list

Dear Stoffel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi,

I was told by the casino it would only take 24 hours, now they told me it will take multiple days due to them changing banks. The misinformation spread by them is what frustrates me the most here

Hi,

after submitting this case suddenly the bank system has processed payment.

Case can be closed

Dear Stoffel and Nick!

We are pleased to inform you that your recent withdrawal request has been successfully completed.

We sincerely apologize for any inconvenience caused by the delay, which was due to an unexpected technical issue on our end.

Please rest assured that we have addressed the problem to prevent any future occurrences.

Best regards,

Ybets Representative

Dear Stoffel, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru