Yakuzabet Casino - Player's bonus is being refused for a second deposit.

I deposited 2000 TRX twice on 12/29 and received a bonus for the 1st deposit. They refused to credit me the bonus on my second deposit and even tried to persuade me that the following terms stated on their site mean only one bonus a day is allowed, which mentions twice between Saturdays and Mondays:

https://www.yakuza.bet/bonus-terms-and-conditions

Free Spins Weekly Bonus

Free spins activation duration is 3 days, free spins duration and free spins result duration are 3 days.

This bonus has a zero wagering requirement.

The bonus is available for players who have already used all the Welcome package bonuses.

They need to honor their own terms and credit me the bonus, it was because of this term that I deposited the second time, expecting to receive the bonus.

Dear holoik83,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing with the casino.

To better understand and assist with your case, could you please clarify the following points:

• Can you confirm the exact name of the bonus you were expecting to receive with your second deposit?
• Did you receive any communication (email, chat, etc.) from the casino regarding the terms or eligibility for the bonus prior to your second deposit?
• Did the casino provide any specific explanation or reference to other terms and conditions when refusing the bonus? If yes, could you share those details?
• Have you attempted to reach out to the casino’s support team to address this issue? If so, could you share the correspondence?

Additionally, if you have screenshots or other documentation related to the terms you relied on, the deposits, or any conversations with the casino, please forward them to petronela.k@casino.guru so we can thoroughly review the situation.

Your cooperation is essential for us to proceed with the case and work toward resolving the issue. Without your input and the necessary details, we will not be able to effectively mediate on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!