XSINO Casino - Player is frustrated with lengthy bonus validation.

The worst part was constantly having to contact customer service for validation, something that can be done quickly and without any drama at other casinos. It took them three days to validate my welcome bonus, which was absurd considering I saw it before its supposed official launch. It's absurd to launch a bonus and have people registering for it, only for them to make it valid three days later. Altogether, I'm completely dissatisfied and cannot recommend this casino— there are better options out there.

Dear antojaroncanelitas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with XSINO Casino.

From our review, I can see that XSINO Casino was launched only this month. While I understand that it may be frustrating to see a bonus advertised before its official launch date, this practice is often done to build anticipation and excitement among players. It is a standard practice that the casinos do not activate bonuses before the official launch date. It’s essential for online casinos to adhere to regulations and maintain fairness for all players. Before any bonus can be made available, there are crucial internal procedures and checks that must be completed to ensure compliance and prevent any potential issues.

Could you please tell me when exactly did you register in this casino? Do I understand correctly that you received your welcome bonus in the end?

Could you also confirm that you passed the KYC verification in this casino?

I am looking forward to hearing from you soon.

Best regards

Veronika

Dear antojaroncanelitas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.